Personnel act based on values such as continuous development, participation, transparency, and honesty. They ensure accountability, predictability, and reliability in service, focusing on providing services that are effective and appropriate, based on public benefit.
Personnel aim to facilitate the daily lives of members, meeting their needs in the most efficient, rapid, and effective manner. Their goal is to enhance service quality, increase member satisfaction, and focus on the needs of service recipients and the outcomes of the services provided.
The managers and staff of the Exchange perform their duties in accordance with the established service standards and processes. They provide necessary and explanatory information to service recipients, ensuring transparency throughout the service process.
Personnel act in alignment with the objectives and mission of the Exchange. Their actions serve the interests of the country, the welfare of society, and the ideals of institutional service.
Personnel ensure that all actions and processes are in line with the principles of legality, justice, equality, and honesty. They cannot discriminate based on language, religion, philosophical belief, political opinion, race, gender, or any other reason. They cannot engage in actions that violate human rights or limit opportunities for equality.
Personnel use their discretionary authority solely in the interest of public benefit and service needs, avoiding arbitrariness, and acting in accordance with the principles of impartiality and equality.
Personnel cannot provide preferential or biased treatment to any real or legal person. They cannot engage in actions that benefit or harm any political party, individual, or group. They must not obstruct the lawful policies, decisions, and actions of public authorities.
Personnel are aware that serving members is a responsibility above any personal or private interests. They must not mistreat service recipients, delay work, apply double standards, or show favoritism.
Managers or supervisory personnel cannot engage in arbitrary behavior, pressure, insult, or threatening actions. They cannot prepare reports without clear and conclusive evidence, nor demand services, benefits, or similar advantages in violation of regulations. They must not accept such offers, even if not explicitly requested.
Personnel treat their superiors, colleagues, subordinates, and service recipients with respect and courtesy. If the issue is outside their authority, they refer it to the relevant unit or responsible person.
If personnel are asked to participate in unethical or illegal activities or witness such actions while performing their duties, they are obliged to report the situation to the appropriate authorities immediately.
Personnel avoid any personal or financial interests that may affect or appear to affect their impartial and objective performance of duties. If a potential or real conflict of interest arises, they must act cautiously, report the situation to their superiors as soon as possible, and distance themselves from any interests that may constitute a conflict of interest.
Personnel cannot use their duties, title, or authority to provide benefits for themselves, their family members, or third parties. Favoritism based on family ties, political affiliation, or any other form of discrimination is strictly prohibited.
Personnel may not use their position, title, or authority to facilitate the sale or distribution of books, magazines, cassettes, CDs, or similar products for themselves or others. They may not provide financial assistance, donations, or similar benefits to any institution, foundation, association, or sports club.
During the performance of their duties, personnel cannot use official or confidential information obtained as a result of their duties for personal, political, or social gain, either directly or indirectly, for themselves, their close relatives, or third parties. They cannot disclose such information to any institution, organization, or individual outside of the authorized authorities, either during or after their service.
Personnel may not use the institution's resources, directly or indirectly, for political campaign activities or allow others to do so.
Personnel must avoid accepting any gifts or benefits, whether of economic value or not, that could influence or be perceived as influencing their impartiality, performance, decision-making, or duties. These are considered to fall under the category of gifts.
Personnel cannot use the Exchange's buildings, vehicles, or other public property and resources for purposes other than public objectives and service needs. They are responsible for protecting these assets and ensuring they are always ready for service by taking the necessary precautions.
Personnel must avoid wastefulness and inefficiency in the use of the Exchange's buildings, vehicles, and other public assets. When utilizing working hours, public property, resources, labor, and facilities, they must act efficiently, productively, and in a cost-effective manner.
Personnel may not make binding statements, commitments, promises, or initiatives that could bind their institution beyond their authority. They must not give deceptive or false declarations during their service.
Personnel assist members in exercising their right to access information. They are required to provide any requested information or documents in the proper manner if requested by legal or natural persons.
Personnel are accountable for their responsibilities and obligations while carrying out Exchange services and must always be prepared for public evaluation and audit.
After leaving the institution, personnel are prohibited from posting on social media, making comments, or publishing content that could harm the reputation of the institution or create a negative perception about it, including disclosing confidential information. Personnel are responsible for ensuring that any content shared on social media regarding their experiences or knowledge related to the institution complies with the organization's policies and ethical standards.
Personnel who act contrary to these obligations acknowledge their legal and financial responsibilities arising from such actions.
Personnel who begin working at the Exchange are deemed to have committed to comply with all these rules.
